Subscription Scams: What You Didn't Sign-up For

Subscription services offer convenience and access to a wide range of products and services. Unfortunately, fraudsters often exploit these services to scam unsuspecting victims into sharing their information and money.

What are subscription scams?

Subscription scams come in several forms:

Phishing emails and texts: Scammers impersonate reputable companies, sending messages that prompt users to renew subscriptions or update payment info, leading to fraudulent websites aimed at stealing personal and financial details.
Fleeceware apps: These are mobile applications that charge exorbitant subscription fees for basic functionalities. They often lure users with free trials that transition into costly subscriptions if not canceled on time.
Dark web sales of stolen accounts: Cybercriminals sell access to compromised subscription accounts on the dark web at discounted rates.

Red flags to watch out for:

Here are some red flags that can alert you to a possible subscription scam:

An offer that is too good to be true: If you’re offered free samples and a generous trial period for an otherwise expensive product or service, be wary. It may be a scam in which the trial ends abruptly and you’re hit with sudden high fees.
Misleading or buried fine print: If you can’t find the fine print on a subscription, you may be looking at a scam.
Unclear cancellation terms: If canceling a subscription involves a confusing and/or challenging process, it may be a scam.

Here’s how to stay safe:

Verify communications: Always confirm legitimacy of subscription-related emails or texts by contacting the company directly through official channels.
Review the details of app subscriptions: Before downloading any app, research its credibility, read user reviews and understand subscription terms. Be aware of apps that request immediate payment or have unclear trial periods.
Monitor financial statements: It’s important to regularly review your checking account and credit card statements for unauthorized charges. Report any suspicious activity immediately.
Use security tools: Use reputable security software that can detect and block phishing attempts and malicious websites.
Educate yourself: Stay informed about common scam tactics and share this information with friends and family to help reduce the risk of falling victim.

Fraud Awareness and Prevention Center