Forest Area Federal Credit Union SMS Privacy Policy

Overview:

At Forest Area Federal Credit Union ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us. By opting in, you consent to receive SMS messages from Forest Area Federal Credit Union. Your consent is not a condition of any purchase.

Information We Collect

We only collect information essential for providing SMS services and do not request sensitive information via SMS. When you sign up for our SMS/texting services, we may collect the following information:

Phone Number: Required to send you SMS/text messages.
Name: Optional but helps personalize our messages.
Consent Records: To document your opt-in to our SMS/texting services.

How We Use Your Information

We use the information we collect to:

Send you updates, important notifications, account alerts, service notifications, and other information via SMS/text messages.
Provide member support.
Respond to your inquiries and provide customer support.
Monitor and analyze trends, usage, and activities related to our SMS/texting services.
Improve our services and develop new features.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal phone number to outside parties except as described in this Privacy Policy. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
Legal Compliance: When required by law, such as to comply with a subpoena, or similar legal process.
Business Transfers: In connection with a merger, sale of company assets, or other business transaction.

Your Choices

You may opt out of receiving SMS/text messages from us at any time by:

Texting "STOP" to the number from which you received the message. After you opt out, you will receive a final confirmation message to confirm you’ve been unsubscribed
Contact us at 231-879-4154.
Message frequency may vary depending on your preferences and activity.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Children's Privacy

Our SMS/texting services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Messages and Data Rates

Message and data rates may apply. Check with your mobile carrier for details.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Forest Area Federal Credit Union

6954 US-131

Fife Lake, MI 49633

fafcu@forestarea.com

231-879-4154