Fraud Prevention & Action

Cuting credit cards with scissors.

Your security is important to us. That’s why we’ve outlined ways you can stay alert on your account activity and steps you should take if you suspect unusual activity on your account.

Fraud Prevention

This free-to-members service tracks your debit card transactions to understand your buying habits. When purchases are made outside of this established ‘habit,’ it can activate an alert through Falcon. If the alert becomes escalated, Falcon will call the phone number you provided to the credit union to verify if purchases are legitimate and not fraud. If Falcon cannot reach you, Falcon may place a temporary block on your card for your protection. It is important to return Falcon’s call as soon as possible.

If you plan on traveling it’s important to let FAFCU know the dates and where you will be going to avoid a unwanted block on your card.

Stay alert of your account usage and receive text messages regarding your account. To enroll in Text Banking follow these steps:

1) Download our mobile app – available on both Apple or Android devices.

2) Login to your account

3) Go to the my accounts tab, then click text banking – enroll in text banking 

4) Follow the steps to complete set up.

I lost, had a card stolen, or experienced fraud.

Download Our Mobile App

You can now easily manage your card activity and security from our mobile app. Temporarily lock your card or report your card as lost or stolen by downloading our mobile app. To lock or report your card follow these steps:

1) Download our mobile app – available on both Apple or Android devices.

2) Login to your account

3) Go to the more tab, then click manage my cards under member services

4) Click on the card you would like to manage

5) Under actions, click temporarily lock or report lost or stolen

 

By Phone

For lost/stolen debit cards inside of the U.S. call 888.241.2510 and 727.227.9012.

Outside the U.S. For cardholder services during business hours call 231.879.4154.

Give us a call at 231-879-4154 or visit your nearest branch to make sure your account has been secured, get a new card, or to take additional steps.