Fraud Prevention & Action

Cuting credit cards with scissors.

Your security is important to us. That’s why we’ve outlined ways you can stay alert on your account activity and steps you should take if you suspect unusual activity on your account.

Fraud Prevention

Every member is automatically enrolled in Falcon Alerts.

Our system tracks your VISA credit card and debit Mastercard transactions, and notifies you if there is ever any suspicious activity detected. If your card is flagged for fraud you may experience a temporary block for your protection.

Make sure to return our call as soon as possible to take the necessary steps to secure your account. 

Stay alert of your account usage and receive text messages regarding your account. To enroll in Text Banking follow these steps:

1) Download our mobile app – available on both Apple or Android devices.

2) Login to your account

3) Go to the my accounts tab, then click text banking – enroll in text banking 

4) Follow the steps to complete set up.

Set the terms for when, where, and how your cards are used. Plus lock/unlock your card in seconds. To get started, follow these steps:

  1. Download the CardNav mobile app – available on both Apple or Android devices.
  2. Click new user and enter your card number to get started.

I lost, had a card stolen, or experienced fraud.

Download Our Mobile App

You can now easily manage your card activity and security from our mobile app. Temporarily lock your card or report your card as lost or stolen by downloading our mobile app. To lock or report your card follow these steps:

1) Download our mobile app – available on both Apple or Android devices.

2) Login to your account

3) Go to the more tab, then click manage my cards under member services

4) Click on the card you would like to manage

5) Under actions, click temporarily lock or report lost or stolen

 

By Phone

Lost or stolen VISA Credit Card: 1-888-241-2510 (OR) if outside USA: 1-727-227-9012

 

Lost or stolen Debit Mastercard: 1-888-241-2510 (OR) if outside USA: 1-727-227-9012

 

For cardholder services during business hours call 231.879.4154.

Give us a call at 231-879-4154 or visit your nearest branch to make sure your account has been secured, get a new card, or to take additional steps.